Tel: 01242 650080 Email: info@CheltenhamIT.co.uk

Support

Cheltenham IT Solutions are Microsoft certified Small business Specialists provider with Microsoft Certified consultants, so we are ideally positioned to supply high quality support to your business.

We have a number of options for IT support services for your business. Whether you need a comprehensive fixed price support arrangement, or prefer to pay for support as and when you need it, we can be available to help. We can also customize our support packages to meet your specific needs, so please email or call to discuss your individual requirements.

Our support service packages include IT Support & Network Management, Proactive Network Management, Ad Hoc and Emergency cover.

For customers looking for extra peace of mind and comprehensive IT support services at cost effective monthly fees, our IT Support contracts are the perfect solution.

IT Support & Network Management

Customers on our IT Support and Network Management plan have full access to our helpdesk and support resources for day to day activities, problems and network administration. We guarantee a response within 2 hours.

Benefits include;

  • Email and telephone support – We provide a single point of contact for all of your support requests. Our helpdesk system is available 24/7 for customers to report problems.
  • User Helpdesk – We provide a Helpdesk service for your users covering day to day issues such as problems related to printing, logging in, accessing files, remote access and email etc.
  • Network Administration – we will perform day to day network administration for your network including tasks such as new user creation, restoring files from backup, resetting passwords and unlocking accounts etc.
  • Remote access support – We can access your computers securely and remotely (with your permission) which allows us to respond and resolve issues more quickly.
  • On-site support – Some problems require an on-site visit for which we will not charge call-out fees or travel costs.
  • Server support – We can support Windows Server 2000, Server 2003, Server 2008,Server 2008 R2, Small Business Server 2003, Small Business Server 2008 and Small business Server 2011.
  • Desktop and Laptop support – We can support all of your Windows desktop and laptop operating systems including Windows 2000, XP, Vista and Windows 7.
  • Microsoft Security Updates – We will check that your desktops, laptops and servers are up to date with the monthly security updates released by Microsoft. This will give the most up to date protection for your network against the latest viruses and other malicious software.
  • Applications – We can also support your Microsoft Office applications and will liaise with other software providers such as Sage.
  • Hardware support – We can support your server, desktop and laptop hardware and will liaise with warranty suppliers.

Proactive Network Monitoring

Proactive Network Monitoring is an add-on module providing remote monitoring of your systems 24 x 7. We make use of monitoring software that reports on the availability and condition of your network and alerts us immediately to any problems that may arise. As well as giving you peace of mind regarding security and backups, it also enables us to quickly respond and resolve any issues that arise, minimising downtime and lost productivity to your business.

Benefits include;

  • Backups – We will monitor your backup jobs and ensure they complete successfully.
  • Availability – We will monitor the availability of your critical systems 24×7.
  • Antivirus – We will check that your Anti-Virus software is working correctly and that the security definitions are up to date.
  • Security Analysis – We will perform security analysis checks on your network to minimise any risk of attack.
  • Disk space – We will monitor that there is disk sufficient space available on your servers.
  • Server logs – We will monitor the event logs on your servers to check for any potential problems.

Ad Hoc Support

Businesses that are unsure of how much or little support they require will benefit from the flexibility of our Ad Hoc support plan. This guarantees that support is available “on demand” without extra costs or contracts.

Simply purchase 6 hours in advance and you are covered. The time you purchase is not limited to IT support and can be used for other tasks such as upgrades, installations or other changes. As an Ad Hoc support customer you will receive a high level of service with quick response support when required. As an additional benefit we do not charge call-out fees, travel costs and on-site visits are included in the fee.

Emergency Support

We offer a 24 * 7 emergency support service for any business. This can be provided remotely, by telephone or an on-site visit. If you have an IT related emergency please call us – professional help is only a phone call away.

All of our support contracts provide you with access to skilled IT professionals with guaranteed fast response times. Each support contract provides support via telephone, email, remote access or on-site attendance as and when required.

Our approach to IT Support

All of our contracts include a free onsite IT infrastructure audit in which we will:

  • Audit – your network infrastructure Including equipment such as firewall, switches and routers.
  • Document the make, model and serial numbers of your equipment facilitating us to provide quick support in the unlikely case of a failure.
  • Provide a network diagram of your IT infrastructure.
  • Document any business application details and 3rd party contact details.
  • Check your antivirus solutions to make sure they are working as expected.
  • Verify your existing backup solution.

With this information close at hand we can provide faster and more effective IT support to your business.

The perfect IT support solution is a phone call away. Contact us today to discuss your requirements further. You will be surprised just how affordable Professional IT support can be.

Areas We Cover

Cheltenham IT Solutions provide IT support and IT services in Gloucestershire and the surrounding areas including Andoversford, Bourton-on-the water, Cheltenham, Cinderford, Cirencester, Dursley, Evesham, Fairford, Gloucester, Lydney, Moreton-in-Marsh, Nailsworth, Newent, Painswick, Ross-on-Wye, Stonehouse, Stow-on-the-Wold, Stroud and Tewkesbury.

Please call today for a no obligation discussion regarding your requirements for IT Services, IT Support, Office 365, Cloud Computing, Virtualisation, IT Solutions and Network Support.